Refund Policy

Invited test and internal seats

A small number of accounts are invited to use Rakolto free - brokers in our test programme, and our own staff and contractors. An invited seat carries no charge and no card, and therefore no refund rights: there is nothing to refund. It may be withdrawn at any time, and it confers no payment obligation on either party. Everything else on this page applies to paid subscriptions.

Subscriptions and billing

Rakolto is offered as a subscription for your Personal workspace, from $30/month, billed monthly or annually (two months free), across three plans. A Personal workspace is for a single person: there are no seats and no per-seat charge. Subscriptions renew automatically at the end of each billing period until you cancel. Rakolto is sold by an individual based in Egypt, trading as Rakolto. Payments are processed by Paddle, our authorized reseller and Merchant of Record, who issues your receipt and handles any applicable sales tax or VAT. Listed prices exclude tax; the tax due is calculated at checkout from your location, so your receipt total may be higher than the price shown here.

If you paid before you had a Rakolto account - a guest checkout from our sign-in paywall - your account is created when the payment is confirmed, and the subscription is refundable on exactly the same terms as any other. Paying first does not put you in a worse position than subscribing from inside the app.

Canceling your subscription

You can cancel at any time from your billing settings. When you cancel:

• You keep full access for the rest of the billing period you've already paid for - whether that's the current month or the current year.
• Your subscription does not renew after that period ends, and you won't be charged again.
• Because you keep access through the period you paid for, canceling does not trigger a refund of that period.

Top-up packs

Each plan includes a monthly allowance of Email Credits; one email uses one Email Credit. We email you at 80% of your allowance, so a pack is never the first you hear of it. Past 100%, outbound email pauses unless you've switched on automatic top-ups or buy a pack yourself. Automatic top-ups are off by default, and you turn them on in Settings. An Email Credit pack costs $15 and can be bought by hand once you've used 80% of your allowance, so nobody pays for credits they were never close to needing. How many credits a pack adds, and how many packs you can add per billing month, depend on your plan.

A pack appears as a line on your next subscription invoice. Because a pack pays for emails that have already been sent on your behalf, a used pack isn't refundable. But if a pack was added in error, or you believe the emails behind it weren't yours, tell us and we'll refund it in full. Unused pack credits carry over for one month; included monthly credits don't carry over.

Refunds

Payments for the current billing period are generally non-refundable. We don't provide prorated or partial refunds for the unused portion of a month or year, since your access continues until the end of that period.

We'll always make things right when something goes wrong on our side. You can request a full refund if:

• you were charged in error or charged more than once;
• you were billed for a renewal after you had already canceled; or
• a sustained service problem on our end prevented you from using Rakolto.

Beyond these cases, we may still issue a refund at our discretion - just reach out and tell us what happened.

Your rights and Paddle's Buyer Terms

Because Paddle is the Merchant of Record, any refund is processed by Paddle back to your original payment method, typically within 5–10 business days. Nothing in this policy limits rights you may have under Paddle's Buyer Terms or applicable consumer law. Note that Rakolto is sold for business use, which may affect which statutory consumer protections apply to you.

How to request a refund

Email us at support@rakolto.com with the email on your account and, if you have it, the order or receipt number from Paddle. We aim to respond within two business days.

Changes and contact

We may update this policy from time to time; material changes will be reflected by the date above. Questions about billing? See our Terms of Service or email support@rakolto.com.