Terms of Service

Who we are

Rakolto is operated by an individual based in Egypt, trading as Rakolto (“Rakolto,” “we,” “us”). Payments are processed by Paddle.com, our Merchant of Record.

Accepting these terms

You accept these Terms by checking the box when you create your account, or when we ask you to accept an updated version. If you're accepting on behalf of a company or other organization, you confirm you have authority to bind it, and “you” means that organization.

Business use and eligibility

Rakolto is for business use by people aged 18 or over. It isn't intended for consumers acting outside a trade, business or profession.

The service

Rakolto lets brokers request documents from borrowers, who upload them through a no-login link. Files are stored in your own Google Drive or OneDrive - whichever drive you connect and pick for that loan. Rakolto is a collection tool - it is not a system of record and is not legal, financial, or compliance advice.

Your Rakolto account comes with one Personal workspace. Everything you create in Rakolto (loans, contacts, borrowers, tasks, document requests, templates and settings) belongs to that workspace, and your subscription is the workspace's plan. A Personal workspace is for a single person: it can't be shared, transferred or merged, and an account can't have more than one.

Your account and responsibilities

• You must be authorized to request the documents you collect, and you are responsible for obtaining any necessary consent from your borrowers.
• You are responsible for activity under your account and for keeping your sign-in secure, whether you sign in with Google or with a one-time link or code sent to your email.
• You agree not to misuse the service, upload unlawful content, or use it to collect documents without a legitimate business purpose.

Sending on your behalf. Rakolto emails your borrowers only in connection with documents you are requesting from them. You agree to add only borrowers you have a genuine business relationship with, and not to use Rakolto to send marketing or unsolicited messages. We automatically stop sending to addresses that bounce or mark our emails as spam, and we may suspend sending for a workspace whose messages draw repeated complaints.

Your content

You and your borrowers retain all rights to the documents collected. You grant Rakolto permission to create folders and place uploaded files into whichever drive you connect (Google Drive and/or OneDrive) on your behalf. Because files live in your own drive, you control their access, sharing, and deletion. Any optional notes you add to a loan - such as a phone number, city, or a private note - are for your own reference only; we never share them with your borrower or use them for any other purpose.

Your borrowers' data

You control the information you enter about your borrowers and the documents you request. We process it on your behalf and under your instructions, as described in our Data Processing Agreement. You're responsible for having a lawful basis, and any notices or consents required where you and your borrowers are, to collect it and to have us contact them.

Acceptable use

• No unlawful, fraudulent or deceptive use.
• No collecting documents without a legitimate business purpose.
• No spam, and no marketing or unsolicited messages through borrower emails.
• No attempts to break security or the isolation between workspaces.
• No reverse engineering beyond what the law allows.
• No use by or for persons or regions under sanctions.

International use

Rakolto is available worldwide. You're responsible for complying with the laws that apply to your business where you operate, including financial-services, privacy and anti-spam laws. You may not use Rakolto if you're located in, or ordinarily resident in, a country or region subject to comprehensive sanctions, or if you're on a sanctions list.

Suspension

We may suspend sending or access to prevent harm, abuse, non-payment or a legal violation, with notice where practical.

Fees, billing, and refunds

Rakolto is a paid product from $30/month, billed monthly or annually (two months free). Each plan is a Personal workspace for a single operator - there are no seats and no per-seat charge. Every plan includes unlimited loans, documents and borrowers, and a monthly allowance of Email Credits that varies by plan. One email sent on your behalf uses one Email Credit. The current allowances are published on our pricing page. Subscriptions renew automatically until you cancel; you can cancel at any time and keep access through the period you've already paid for. Listed prices exclude tax; any applicable sales tax or VAT is calculated and added at checkout based on your location.

Access to Rakolto requires an active subscription. There is no free tier. The only exception is an invited seat: we may grant free access to a limited number of accounts for testing and evaluation, or to our own staff and contractors. An invited seat is granted at our discretion, carries whatever usage limits we set for it, may be withdrawn at any time, and confers no payment obligation on either party. Without an active subscription or an invited seat, you cannot sign in.

If you use up your monthly allowance, outbound email pauses. We tell you by email when you reach 80%. Past 100%, sending stays paused unless you've switched on automatic top-ups or buy an Email Credit pack yourself. Automatic top-ups are off by default, and only you can turn them on, in Settings. A pack costs $15 and can be bought from Settings › Plan & billing once you've used 80% of your allowance. How many credits a pack adds, and how many packs you can add per billing month, depend on your plan. Your borrowers' uploads are never affected by any allowance. Unused monthly credits don't carry over; unused pack credits carry over for one month.

Payments are processed by Paddle, our authorized reseller and Merchant of Record, who handles checkout, receipts, and any applicable sales tax or VAT. For how cancellations and refunds work, see our Refund Policy.

Leaving Rakolto

You can export your loan and document data at any time from Reports. After you delete your account, we delete your workspace data immediately from our active systems; backups roll off within 7 days.

Disclaimers and liability

The service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, Rakolto is not liable for indirect, incidental, or consequential damages, or for any loss of data, deals, or profits arising from your use of the service. You remain responsible for backing up and safeguarding documents in your connected drive.

Liability. Our total liability to you for any claim arising out of or relating to Rakolto is limited to the fees you paid us in the 12 months before the claim arose. This does not limit liability that the law does not allow to be limited.

Indemnity

You will indemnify Rakolto against claims arising from the data you enter into Rakolto or from your breach of the acceptable-use rules above.

Termination

You may stop using Rakolto and disconnect any connected drive (and revoke its access at Google or Microsoft) at any time from Settings → Drives, and you can permanently delete your account, and with it your Personal workspace and all of its Rakolto data, from Settings → Danger Zone. Deleting your account never removes documents already saved in your connected drive; those remain yours. We may suspend or terminate accounts that violate these terms.

Governing law and disputes

These Terms are governed by the laws of Egypt, and disputes are decided by the courts of Cairo, Egypt. Nothing in these Terms removes rights you have under mandatory consumer or data-protection law where you live.

Changes

We'll give at least 30 days' notice of material changes by email and in the app, and ask you to accept them. Other changes take effect when posted.

Contact

Questions? Email support@rakolto.com. For privacy questions, email privacy@rakolto.com; to report a security issue, email security@rakolto.com.